Política de reembolso
Last updated: August 10, 2026
Return Window
We accept return requests within 30 days after an order is delivered. To be eligible, the product must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.
To start a return, email support@blingchemicals.com. Returns sent without prior authorization may not be accepted. If your return is approved, we will send return instructions and, when applicable, a return shipping label.
Damaged, Defective, or Incorrect Items (7-Day Window)
Inspect your order when it arrives. If a product is damaged, defective, leaking, or incorrect, contact support@blingchemicals.com within 7 days of confirmed delivery and include your order number, clear photos of the product, photos of the shipping box and packaging, and a brief description of the issue. After review, we may provide a replacement, store credit, refund, or another appropriate resolution. Return shipping for verified damaged, defective, or incorrect items is paid by Bling Chemicals.
Returns Due to an Incorrect Purchase or Address
If you ordered the wrong product, the wrong quantity, or a product that doesn’t fit your needs, you may request a return within the 30-day window under the standard eligibility rules above. Because the error was not on our side, the following apply:
- Return shipping is the customer’s responsibility. Customer pays return shipping on wrong-item returns.
- A 10% restocking fee may apply to opened or non-defective returns.
If an order is returned to us because of an incomplete or incorrect address, refusal, or failed delivery, a 20% re-ship fee may apply before we send it again.
Discounted vs. Promotional Orders
Everyday discount codes: Orders placed with a standard coupon or newsletter discount are returnable under the normal 30-day rules above.
Promotional and sale orders: Orders placed during promotional events, flash sales, holiday sales, bundle promotions, or other limited-time discount campaigns are final sale and are not eligible for a monetary refund unless otherwise required by law. Promotional pricing cannot be applied retroactively or adjusted after purchase. Damaged, defective, or incorrect promotional items remain eligible for review under the 7-day section above.
Shipping Protection Claims
Optional shipping protection may be added at checkout and cannot be added after an order is placed. When purchased, it may cover eligible orders that are lost, damaged, or stolen in connection with delivery, subject to claim review.
- File a claim at blingchemicals.com/pages/shipping-claims, preferably within 7 days of the expected or confirmed delivery date.
- Coverage applies only to eligible shipping-related issues. Product defects, incorrect items, and standard returns are handled under the sections above.
- Approved claims may be resolved through a replacement, refund, store credit, or another appropriate remedy.
- The shipping protection fee is non-refundable once the order has been placed.
Orders placed without shipping protection are not eligible for a shipping-protection claim. If an unprotected shipment is lost, stolen, or damaged in transit, contact the carrier directly and notify us so we can share available shipment information.
Non-Returnable Items
- Opened, used, partially used, leaking, or improperly stored chemical products — except when received damaged, defective, or incorrect
- Custom or special-order products
- Gift cards
- Items marked final sale
Contact us before returning any chemical product. Carrier and hazardous-material restrictions may affect whether and how an item can be shipped back.
Exchanges
We do not process direct exchanges. To receive a different item, request a return for the original item and place a new order once the return is approved.
Refunds
We will notify you after we receive and inspect an authorized return. If approved, the refund is issued to the original payment method within 10 business days; store credit is available on request. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@blingchemicals.com.